Managed Care offers proactive problem resolution, based on industry best practices

Managed Care

Managed Care by AgileCloud is a fully managed, cloud-based service that provides remote monitoring, management and support of your existing workstations and laptops. Our solution offering is one that enables you to consolidate all your IT hardware, rental, maintenance and support requirements into one easily managed single point of contact.

Solution Offering

This service offers proactive problem resolution and is based on industry best practices for alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software (Webroot), reporting and prioratised chat and telephonic support.

There are two key options available through our Managed Care offering:

  1. Managed Care of your existing hardware
  2. Managed Care with Rental, which covers all your hardware leasing requirements.

Workstation Rental – Interest Free!!! (1 – 5 year contracts)

  • Fully managed endpoints
  • Add on to Cloud Workspace with Managed Support

Features & Benefits

Premier Remote Control

Faster remote support powered by ScreenConnect.

IT Asset Management

Retrieve data for audit or reporting proposes which is grouped by OS, application or location. Audits are performed on a pre-defined schedule, along with 24/7 alerts based on the needs of your company. They quickly and visually identify any potential risks based on performance trends.

Software Deployment

Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to clients.

Systems Monitoring and Remediation

State-based monitoring capabilities with configurable threshold rules and alerts based on best practices. When systems fall below a certain threshold, automated remediation will be run.

Antivirus Management

SecureAnywhere Business Endpoint Protection enables instantaneous protection and fast scans without the hassle of time-consuming patches and signature updates. Security holes are detected, and monitored for viruses, worms, spam-ware & other malware.

Web Control Center

Easily control, report and manage service tickets from any location and through any web browser.

Patch Management

A simple identification and approval process for patches and hotfixes in a controlled and automated process for multiple devices. Allowing for a smoother and more controlled maintenance experience. Ensure security across your organization by automating the patch management process for applications

Help Desk Ticketing and Telephonic Support

Prioritise help desk requests for quick and efficient remote support within Windows, Linux or Mac and web-based environments.

Market Differentiators

SaaS based platform

Our Managed Care service requires no infrastructure, unlike traditional management and monitoring platforms,

SLA

Financially Backed SLA with penalties for non-performance

Behind the scenes

Certified technicians proactively maintain client systems and actively resolve system issues

Intelligent cybersecurity

Security is provided through a small client that does not conflict with existing security software, providing deep analysis with the latest up-to-date threat intelligence

Fixed price

Fixed cost, based on the number of software agents you have deployed, no matter how many tickets that have been issued and resolved

Multi-Vendor support

Supports a diverse array of operating systems which includes: Windows, Linux and Apple Macintosh desktops

Local Presence with 24x7x365 support

Instant support from our service delivery team who is an extension of your team – meaning our technicians are your technicians, either online or by phone giving you the option to be alerted or run silently

Wholesale pricing on equipment

Customer decides on the specifications and vendor equipment to rent. Purchases can be made on our wholesale account at cost.

Rent to own

Option to Purchase equipment at the end of term (fixed at 3 months rental).

Package Overview

Managed Care – Existing Workstation

Managed Care is a fully managed cloud based service that provides remote monitoring, management and support of your existing workstations and laptops. The service offers proactive problem resolution and is based on industry best practices for alerting, automated recommendations for errors, scripting, patch management, antivirus software, reporting and support.

Managed Care with Rental – R 7,500 Workstation

This model lets you purchase any IT equipment at cost through a wholesale account. By leveraging our purchasing power, you can buy better equipment and connectivity for less. The rental fees are also subsidised. Includes a voucher to the value of R 7,500 per workstation.
You also get all the benefits of Managed Care, including unlimited tech support, and the peace of mind that your equipment is always run optimally.

Managed Care with Rental – R 10,000 Workstation

This model lets you purchase any IT equipment at cost through a wholesale account. By leveraging our purchasing power, you can buy better equipment and connectivity for less. The rental fees are also subsidised. Includes a voucher to the value of R 10,500 per workstation.
You also get all the benefits of Managed Care, including unlimited tech support, and the peace of mind that your equipment is always run optimally.

Managed Care with Rental – R 12,500 Workstation

This model lets you purchase any IT equipment at cost through a wholesale account. By leveraging our purchasing power, you can buy better equipment and connectivity for less. The rental fees are also subsidised. Includes a voucher to the value of R 12,500 per workstation.
You also get all the benefits of Managed Care, including unlimited tech support, and the peace of mind that your equipment is always run optimally.